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1. Does my online account ever expire?

No, once you have established a free online account it is active forever. It does not need to be renewed. You can make changes to your account by logging in and editing it, and now you can list your cell phone provider in case you would prefer to be contacted via text in addition to or instead of email.

2. How many accounts may my family have?

Do not create multiple accounts – you only need one per family. For scholarship participants—creating multiple accounts will keep your scholarship from being connected correctly, since we can only attach them to one account.

3. Does it matter what browser I use when registering online?

The preferred browser to use is Google Chrome. Using Chrome will make the features of the online system work more effectively.

4. May I use a smart phone to register online?

When registering, using a smart phone is not recommended, using a computer or tablet will make it faster and easier.

5. What forms of payment are accepted when registering online?

Forms of payment include debit card, American Express, Discover Card, MasterCard, MasterCard gift card, Visa Card, and Visa gift card.

6. Does my credit/debit card billing address have to be the same as my online account address?

The credit or debit card you pay with needs to have the same billing address as the address shown on the payment screen or it may reject your payment and cause the process to slow down.

In the payment screen your address will automatically populate based on your account information, make sure the card you use to pay has the same address as the one you listed on your account or list the billing address for the card you are using.

Do not click the “submit payment” button multiple times, this may result in your credit/debit card having multiple pending charges on your account.

7. How long may programs/camps stay in my cart? Is there a time limit?

Your “cart” will expire at 15 minutes – choose your programs and check out, don’t wait. If you wait or get busy doing something else and let your cart expire you will lose what you had in your cart and have to start over in the registration process.

Review the list of programs and prioritize your registration plan. Programs with small capacity tend to fill very quickly.

8. How do I cancel a registration?

In order to cancel a registration, you must call the facility where the program/camp is being held.

Cancellations made less than 7 business days before the start of the program will not be granted refunds without medical documentation from a doctor.

Cancellations made earlier than 7 business days will be eligible for a 75% refund. Cancellations must be requested through the program site.

9. How do I get assistance with a registration issue?

If you experience an issue the morning of registration, utilizing the online “Help” button may be a faster way to get your problem resolved than calling the phone number listed.

You may also call 706-613-3800 or any Leisure Services facility for assistance.