The Stormwater Management Program recently completed a comprehensive audit of all stormwater utility billing information. The stormwater utility fee is based on the amount of impervious surface on each property, which is calculated using aerial images of the county. ACC Stormwater used new aerial images to update the impervious surface for each property in the county, resulting in some changes to ACC residents' bills. For more information about the update, please read our announcement.
Frequently Asked Questions
1. Why is my stormwater utility fee increasing?
The stormwater utility fee is based upon the impervious surface on the parcel. Impervious surface includes the house footprint, driveway, sidewalk, porches, decks and outbuildings located on the property. We reviewed the whole county to update how much impervious surface is on each parcel. If you saw an increase in your bill, the recent review found more impervious surface than was originally assessed in 2005 due to either an error in the original evaluation or the addition of impervious surface to the property.
2. What is the difference between small, medium, and large single family properties?
The classification of small, medium, and large single family properties is based entirely on the amount of impervious surface on the property, not the occupancy or number of bedrooms. A small single family property has less than 1500 square feet of impervious surface, a medium single family property has between 1500 and 4000 square feet of impervious surface, and a large single family property has more than 4000 square feet of impervious surface.
Please note that the following image shows example properties. Your bill may differ from the amount listed below due to account-specific differences, such as differences in water quality factor.
3. How can I appeal an increase in my bill?
Please call the Stormwater Management Program at 706-613-3440 or send an email to firstname.lastname@example.org with your name, phone number, account number, and address so we can have a representative look at your account. They will call you back as soon as possible.
4. Why is there a minus sign next to the "total due" on my bill?
The minus sign means there is a credit balance on your account. You owe us nothing. If this is a final bill, we will mail you a check for the credit balance to the address on the statement in about 4-5 weeks from the date on the statement. If address is incorrect, please email email@example.com with the new address. If you do not receive a check in 4-5 weeks, please call 706-613-3440 to let us know.
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