Cable Television Complaints

Complaints About a Video Company
If you have a complaint about a video company, you must contact that company's customer service directly (Contact Charter at 888-GET-CHARTER). If that fails to resolve the problem or if you have further complaints, please address your concerns to the Athens-Clarke County Public Information Office through email to info@accgov.com or by calling 706-613-3795.

Changes in the Complaint Procedure
Initially, the complaint procedure stays the same - a customer must first call Charter. If that fails to resolve the issue, a customer can contact the Athens-Clarke County Public Information Office and submit a complaint through an email or phone call that will be forwarded to our local Charter liaison.


Other Resources

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