Mission & Goals

Mission
The mission of the Athens Transit System is to exhibit excellence in all aspects of the transportation services we provide to the citizens of Athens-Clarke County. As a dedicated group of professionals, we value and support our customers and fellow employees, and are committed to the provision of our services in a safe, courteous, timely, and efficient manner.

Goals
 Fixed-Route Service - The Bus 
  • Provide safe, timely transit services to our community and a safe service environment for customers and employees.
  • Provide a safe, friendly environment for our customers and employees.
  • Ensure that safe, clean, well-maintained vehicles are available to operate all trips as scheduled.
  • Achieve a high level of rider satisfaction and an on-time performance rate that exceeds 95%.
  • Maximize fare revenue, while providing economical services.
  • Limit the cost of providing service by generating more revenue.
  • Increase community awareness and encourage use of available transit service.
  • Implement innovative route and scheduling methods to reduce cost and promote increased ridership.
Demand-Response Paratransit Service - The Lift 
  • Limit the increasing cost of providing service by ensuring only qualified individuals are permitted to use the service.
  • Achieve a high level of rider satisfaction and an on-time performance rate that exceeds 95%.
  • Optimize scheduling to effectively utilize resources.
  • Implement innovative route and scheduling methods to reduce cost and promote increased ridership. 
 

Objectives
Fixed-Route Service - The Bus 
  • Decrease collision accidents per 100,000 miles to 2.5
  • Improve on-time performance to 95%
  • Increase miles between road failures to 6,000
  • Increase annual ridership and revenue by 2.5%
Demand-Response - The Lift
  • Control the escalating costs of paratransit service through demand management by screening applicants and scheduling vehicle trips by zones
  • Increase passengers per hour to 2.0